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Refund Policy

Davenport Transport & Logistics, LLC

Refund Policy

At Davenport Transport & Logistics, LLC, we strive to provide excellent transportation services and ensure the satisfaction of our valued customers. We understand that situations may arise where you may need to cancel or modify your reservation. Please review our refund policy below

  1. If you need to cancel your reservation, we kindly ask for at least 24 hours' notice before the scheduled pickup time to avoid any cancellation fees.
  2. Reservations canceled with at least 24 hours' notice will be eligible for a full refund.
  3. Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee, which will be deducted from the refund amount.
  4. A partial refund will be provided for cancellations made 3 hours before the scheduled pickup time or for no-shows, with a cancellation fee deducted from the refund amount.

  1. To request a refund, please get in touch with our customer support team via email or phone, providing your booking details and reason for cancellation.
  2. Refunds will be processed using the original payment method used during the reservation process.
  3. Depending on your financial institution, it may take several business days for the refund to be reflected in your account.

  1. In the event of unforeseen circumstances or service disruptions beyond our control, such as severe weather conditions or vehicle breakdowns, we will make every effort to provide suitable alternatives or reschedule your reservation.
  2. If we are unable to fulfill your reservation due to such circumstances, you will be offered a full refund or the option to reschedule, based on your preference.

Certain fees, such as processing fees or fees for additional services requested, may be non-refundable even if a reservation is canceled within the allowable cancellation window. These non-refundable fees will be communicated at the time of booking.

If you have any concerns or disputes regarding a refund, we encourage you to contact our customer support team. We will investigate the matter thoroughly and strive to resolve any issues in a fair and timely manner.

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Please note that this refund policy applies to standard reservations. Different policies may apply to special events or group bookings, which will be communicated at the time of booking.

We reserve the right to update or modify our refund policy as necessary. Any changes or updates will be communicated through our website or other appropriate channels.

If you have any further questions or require assistance regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.

Thank you for choosing Davenport Transport & Logistics. We appreciate your understanding and cooperation.