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Policies & Procedures

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Davenport Transport & Logistics, LLC

Policies & Procedures

At Davenport Transport & Logistics, LLC, we believe in transparency, reliability, and providing the utmost satisfaction to our valued customers. To ensure a smooth and consistent experience for everyone, we have established the following policies and procedures:

  1. To reserve our transportation services, we encourage our customers to book in advance through our website, mobile app, or by contacting our customer service team.
  2. We kindly request accurate and complete information regarding pickup and drop-off locations, desired date and time, and any specific requirements or preferences.
  3. We strive to accommodate last-minute bookings whenever possible, but availability cannot be guaranteed.

  1. If you need to cancel your reservation, we kindly ask for at least 24 hours' notice before the scheduled pickup time to avoid any cancellation fees. Cancellations made within 24 hours may be subject to a cancellation fee.
  2. Refunds for cancellations will be provided according to our refund policy, which is available upon request.
  3. In case of unforeseen circumstances or service disruptions beyond our control, we will notify you promptly and offer suitable alternatives or compensation.

  1. The safety of our passengers and drivers is paramount to us. We strictly adhere to all traffic regulations and maintain our vehicles in excellent condition.
  2. We expect our passengers to behave appropriately during their journey, treating our drivers and fellow passengers respectfully and courteously.
  3. Any willful damage to the vehicles or violation of local laws and regulations may result in additional charges and legal action.

  1. We respect your privacy and handle your personal information with the utmost care and confidentiality. Our data handling practices comply with applicable privacy laws and regulations.
  2. We collect and process personal data for booking and providing transportation services. We do not share your information with third parties without your consent, except as the law requires.

  1. Our dedicated customer service team is available to assist you with any inquiries, feedback, or concerns you may have regarding our services.
  2. You can reach our customer support through our website, email, or phone during our specified business hours.

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Please note that by using our services, you agree to comply with the above policies and procedures. We reserve the right to update or modify these policies as needed, and any changes will be communicated through our website or other appropriate channels.

Thank you for choosing Davenport Transport & Logistics. We appreciate your trust in us and are committed to delivering exceptional transportation services with the highest standards of professionalism and customer care.